to health care, regardless of race, color, sex, age, religion, national origin, mental or physical handicap.
to be addressed by proper name, to be listened to and to receive appropriate responses.
to obtain from your health care provider complete and current information concerning your diagnosis, treatment and prognosis in language you can understand.
to receive from your physician information necessary to give informed consent prior to the start of any procedure and/or treatment.
to refuse treatment to the extent permitted by law, and be informed of the medical consequences of your actions.
to expect all communications and records pertaining to your care to be treated as confidential.
to expect reasonable education regarding treatment options and prescribed treatment programs
to know what clinic rules and regulations apply to your conduct as a patient.
to provide confidential feedback via the Patient Comment Card provided at the clinic or through the Patient Services Department at 800-616-1526.
You are Responsible:
for informing your health care provider if you do not understand the instructions or explanations given to you.
for informing your health care provider if instructions cannot be followed and a more suitable plan is required.
for telling your health care provider about past illnesses, hospitalizations, medications and other matters affecting your health.
for notifying your health care provider about any changes in your condition.
for promptly notifying your health care provider if treatment or medications do not help or result in side effects.
for following the treatment prescribed by your physician including returning for adjustment visits as needed.
for cooperating in the resolution of medical situations that may arise in the clinic or at home.
for cooperating in observing safety regulations and policies of the clinic.
for being considerate of clinical personnel who are involved in providing your health care and respectful of clinic facilities and equipment.
for keeping your appointments whenever possible and for canceling appointments, if necessary, as early as possible.